We believe Lead Management is an integral part of a Sales process. Our marketing service target prospective customers for generating interest in products and services or to cross-sell to an existing customer base.
Our Lead Management services would enable your organization to identify new customer segments and improve profitability through existing customers. Our teams leverage a state-of-the-art, proven and guaranteed marketing process to filter out prospects from suspects. This approach maximizes the chances of enrolling them as customers. Lead management services could also cover….
- Promotion of Value added Services
- Customer acquisition services.
- Cross-selling and up-selling of products to existing customers.
- Database creation and management.
- Inbound / Outbound sales
- Conversions and win backs
- Prospecting and lead generation
Customer Retention
The cost of acquiring a new customer is many times the cost of retaining an old one & with today’s growing cost on new acquisition, it’s better to retain than to gain. And hence it is important that your customer interaction is managed in the best possible way. Customer Interaction Services at Skillset are tailored to provide superior customer interaction and hence leverage every customer relationship to the fullest. Our portfolio includes a whole gamut of customer facing offerings including support through voice e-mail and web support, telemarketing services.
We support various clients in retaining their existing customer & thus creating loyalty among their bases. Customer retention is done thru various methods such as Tele-calling, enticing customers thru customized offers and so on.
Tele-Logistics Management
Holistically, this is a unique tool used by either a closely knit B2B environment or a customer centric B2C environment. This tool helps in Principle / Channel management, while also giving both the entities the flexibility of a seamless product / service flow.
Illustration: A Large distribution network in a particular city would have up to 3000 odd distributors / retailers who need to have real time information a daily basis. Imagine the ease if a single point of contact would assist the retailer in knowing their levels of inventory / Cash flows / Stock procurement & a horde of other assistance OR imagine a Large Product company having the ease of Inventory movements between its stock yard / Product movement / Order values from Retailers / Revenue Outstanding MIS, etc.
We could assists in setting up & operational servicing this Window for its clients. This is the power of a single window contact for Product logistics.
Data Management
Varchasv assists its client to create a relevant database thru the Tele-calling process. These processes go a long way in building client bases for Product selling & for referral targeting.
Databases serviced by us can be an existing date base or can be generated from the open market. For example: we can refine & upkeep an existing database for optimum product targeting & also looks at creating a relevant database
Email Management
E-mail management covers technical support, transaction verification, order fulfilment and problem resolution. Varchasv helps your organization achieve two key email management goals: improved response time and enhanced quality of response. Our customer service agents are trained to take over email-query-handling. Our executives are also educated on current and emerging e-mail software – enabling them to leverage the latest email techniques for optimal benefit.